Refund Policy

Draft — awaiting owner review. This text was prepared as a starting point and has not been reviewed by a lawyer. It may change before the store opens.

Digital items and the 14-day right of withdrawal

Store items are digital content delivered straight to your Minecraft account. At checkout we ask you to agree that delivery starts immediately and to acknowledge that, once delivery has begun, you lose the 14-day right of withdrawal. If delivery hasn't started yet, contact us and we'll cancel and refund the order.

Items for game modes that haven't opened yet

You can buy BoxPvP items before BoxPvP opens. They are delivered automatically when it opens, so delivery has not started until then: you keep your 14-day right of withdrawal for these items, and can ask us to cancel and refund them within 14 days of buying. [OWNER DECISION: confirm with legal advice; optionally allow cancellation of pre-launch items until launch]

When we will refund

You were charged but the item could not be delivered and we can't fix it.
You were charged twice for the same order.
A custom rank request can't be approved in a form you're happy with. [OWNER DECISION: full or partial refund?]
[OWNER INPUT: any other cases you want to cover]

How to ask

Open a ticket on our Discord with your order number. Refunds go back to the original PayPal payment. [OWNER INPUT: expected response time]

Refunds, disputes and chargebacks

If an order is fully refunded, or its payment is reversed through a chargeback, everything bought in that order is removed from the player it was delivered to. For a monthly rank, a refunded or reversed payment ends the rank and stops further payments. If only part of an order is refunded, staff decide what to remove. [OWNER DECISION: whether the website account is restricted after a chargeback]