Support
How can we help?
Open a ticket on Discord
Support runs through tickets on our Discord server. Join, open a ticket, and include your order number (shown in your account) for anything about a purchase.
Frequently asked questions
How do I join the server?
Java players connect to play.greeceandchill.net; Bedrock players to bedrock.greeceandchill.net on port 19132. Everyone arrives in the lobby: register with /register the first time (then /login on later visits) and pick a game mode from there.
Which game modes are open?
Survival is open now. BoxPvP and Lifesteal are in development — BoxPvP items can already be bought and are delivered when BoxPvP opens, while the Lifesteal store opens at launch.
Why do I need to link my Minecraft account?
GAC welcomes Java, Bedrock and non-premium players. Names alone can be ambiguous, so linking proves which in-game player is yours. You create a code on the website, type it in-game, and from then on purchases go to that exact player.
When will I get my purchase?
Once PayPal confirms the payment, the server delivers it. Some items can only be handed over while you're online, so join the server if something seems to be waiting. Your order page always shows exactly where things are.
What's the difference between monthly and lifetime?
Monthly renews automatically through PayPal until you cancel, and you keep the rank until the end of the month you've paid for. Lifetime is a single payment with no renewals. Read exactly what lifetime covers.
How do Survival key packs work?
Survival keys come in packs (for example 6 GAC keys for €9.00). You can pick a pack or type any amount, and we always charge the cheapest mix of packs for the number you choose. Very large orders get an extra percentage off on top. The store shows the breakdown and the final total before you pay.
How do BoxPvP crate key discounts work?
The discount depends on how many keys of one type you buy in a single purchase, and it applies to every key of that type in that purchase. Different key types don't combine. The store shows the price per key, your saving and the final total before you pay.
How do Survival rank upgrades work?
If your linked player already owns a lower Survival rank, a higher one costs the price difference minus 10%. The store works this out for the player you choose, and checks it again at checkout. Bought a rank before the website existed? Open a ticket and staff can add it to your account so the upgrade price is right.
How do I cancel a monthly rank?
Go to My account → Subscriptions and choose Cancel, or cancel it in your PayPal account. You won't be charged again, and the rank stays until the paid month ends.
Can I buy something for a friend?
Purchases are delivered to a Minecraft account linked to the buyer's website account. If your friend wants something, the simplest way is for them to link their own account and buy it.
What are Moon and Earth?
Seasonal BoxPvP ranks: each gives its own tag plus extra vaults (no kit or rank mine), and they're only on sale for a limited time. Once bought, they don't expire.
How does a custom rank work?
You propose a name, colours and a short description. After payment, staff review it and may approve it, suggest changes or decline it. Technical limits apply, and a custom rank doesn't come with staff powers.
Can I get a refund?
Please read our Refund Policy and open a Discord ticket with your order number. If a payment is refunded or charged back, the items from that order are removed.